Provider questions and answers

Each morning, at a time the participant chooses, eNeighbor notices whether they have used their smartphone as they normally would. If they have, the day goes on as usual. If they haven't, the program we build for you lets your staff know so someone can call or stop by.

One familiar part of the day: that they have used their phone by the time they selected. It doesn't record what they do on the phone, and it doesn't read messages, photos, or contacts.

No. There is no pendant to wear, no special button to press, and no separate device to charge. eNeighbor works with the smartphone already in the participant's life.

No. They use their phone as they normally do, and that's the whole check-in. Participants do need a smartphone, the eNeighbor app, the applicable permissions, and to be a daily phone user.

iPhone, iPad, Android phones, and Android tablets. If you aren't sure about the devices your participants carry, we'll check that with you before a program starts.

It looks the same as a phone that hasn't been used, and the program we build follows up the same way. A missed check-in is simply a reason to reach out - maybe the phone is charging in another room, maybe they slept late. eNeighbor can't tell the difference, which is why it prompts a call rather than a conclusion.

No. eNeighbor is not emergency response, fall detection, or medical monitoring, and it's not a substitute for professional care or an individual emergency plan. In an immediate emergency, call 911 or your local emergency number.

Yes. The participant experience, your branding, dashboard views, staff access, reporting, and program settings are all built around the way you already work.

Who's up, who hasn't shown activity yet, who needs a call, and participation over time. The fields and views are set up for your organization rather than fixed by us.

It's designed to complement what you already use, not replace it. What's possible depends on your systems and the access your vendors allow.

Custom reporting, secure exports, and scoped data exchange to start. Deeper integration with a particular platform depends on that vendor, and we'd scope it with you once we know what you run.

Yes. A pilot can be one building, one service line, one geography, or a defined group of participants.

Participant data stays private and is never sold. We don't track which apps participants use, and location coordinates stay on the phone. We use service providers such as Firebase and Cloudflare to operate the app - our Privacy Policy has the full details.

Send us a message below. We'll ask about your organization, your participants, and what you want a program to do.